Buyers' FAQs

What are the various payment options available at Indian Handmade?

 Indianhandmade accepts credit card, debit card, net banking, and wallets as payment methods.

Is it safe to use my credit or debit card on India Handmade's website?

Yes, it is safe to use your credit or debit card on India handmade website. India Handmade takes several measures to ensure the security of your payment information and prevent any unauthorized access or fraud. The website uses industry-standard Secure Socket Layer (SSL)/TLS encryption technology to protect your data when you submit it through their checkout page. This means that any information you enter, including your credit or debit card details, is encrypted and transmitted securely over the Internet.

Will I be charged any additional fees for using my credit or debit card to make a payment?

Indiahandmade does not charge any additional fees for using your credit or debit card to make a payment on its website. However, depending on your card issuer or bank, there may be some additional fees associated with your transaction.

What happens if my payment is declined when using a credit or debit card ?

Check your payment details: Ensure that you've entered the correct card number, expiration date, and security code. Double-check that the billing address you've provided matches the address on file with your bank.

Contact your bank or credit card company: Sometimes, banks or credit card companies block transactions as a security measure to prevent fraudulent activity. Contact your bank or credit card company to inquire about any issues that may be preventing the transaction from going through.

Try a different payment method: If your card is declined, you can always try another payment method, such as another credit or debit card.

Contact Indiahandmade customer service: If you're still having trouble completing your payment, contact (Tollfree Number: 18001216216) and
(Email: care.indiahandmade@gmail.com) Indiahandmade customer service team for assistance. They may be able to provide you with more information about why your payment was declined and help you resolve the issue. 

How will I know if my payment was successful at Indiahandmade ?

If your payment was successful on Indiahandmade, you should receive a confirmation message on the website or app. After you've entered your payment details and clicked the "Pay" button, you'll be taken to a confirmation page that will show you the details of your transaction, including the amount paid, the payment method used, and the order number.

What types of products can I find at India Handmade?

Indiahandmade offers a wide range of handmade products, including clothing, jewellery, home decor, accessories, and more. You can browse their website to see the full collection.

What kind of handmade products can I find on Indiahandmade website?

We offer a wide range of handmade products that are carefully curated by our team of experts. You can find a diverse collection of traditional Indian handicrafts, eco-friendly products, home decor items, personal care items, handmade jewellery and accessories, traditional Indian textiles, and handmade stationery items.

Can I find handmade stationery items on Indiahandmade website?

Yes, absolutely! Indiahandmade offers a variety of handmade stationery items, including Bamboo files and folders and jute folders that are carefully crafted by skilled artisans using traditional techniques. Our selection includes a range of styles, from traditional to modern, and features unique designs and patterns that are sure to delight any stationery lover.

What are the delivery charges at indiahandmade website ?

We are pleased to inform you that we offer free shipping on the delivery of any product purchased from our website. This is applicable to all orders, regardless of the size, weight, or destination all over India.

What is the estimated delivery time?

Our estimated delivery time for orders is indeed 7-8 days, Monday to Saturday, from the date of dispatch. However, please note that the actual delivery time may vary depending on the shipping destination and the mode of delivery selected by you.

Why does the delivery date not correspond to the delivery timeline?

Please be informed that the delivery timeline mentioned on our website is an estimate and may vary depending on various factors such as product availability, shipping carrier, and destination state. We always strive to provide accurate information regarding delivery timelines, however, unexpected delays may occur due to circumstances beyond our control.

Can I track my order?

Yes, we provide order tracking for all shipments. Once your order is shipped, we will provide you with a tracking number that you can use to track the status of your delivery.

Do you offer free shipping?

Yes, we are delighted to offer free shipping on all orders. Enjoy the convenience of having your purchases delivered right to your doorstep without any additional shipping charges. 

How many days do I have to initiate a return for a product bought on the India Handmade website?

Once you initiate the return, our team will arrange for a pickup of the product from your specified location. After the pickup, our standard processing time for returns is 1-2 days.

Are there any specific conditions or criteria for returning a product?

"We only ask our valuable customers not to use the Product and preserve its original condition, tags, packaging and a copy of the bill received with the consignment.
During pick-up, our delivery agent may check the return quality. After a successful quality inspection, a refund for the returned item will be processed."

Will I be eligible for a full refund if I return a product?

We are pleased to inform you that you will be eligible for a full refund when returning a product. Therefore, if you decide to return a product, we will gladly provide you with a full refund.

Are there any products on the Indiahandmade website that are non-returnable?

I'm pleased to inform you that there are no products on the Indiahandmade website that are non-returnable. We have a customer-friendly return policy that allows you to return any product if you are not completely satisfied with your purchase.

How long does it take to process a return and receive a refund?

After the pickup of your product, please allow us 1-2 business days to process your return and initiate the refund. please note that the exact timeframe may vary depending on various factors such as the nature of the product and the payment method used. our team is dedicated to handle your return promptly and accurately. We will notify you as soon as your refund has been processed and provide any relevant updates along the way.

Will I receive a refund in the same payment method I used for the purchase?

We would like to confirm that your refund will be processed in the same payment method you used for the initial purchase. Once the refund is initiated, please allow 1-2 days for the funds to be credited back to your account.

Is the return policy the same for all categories of products on the Indiahandmade website?

We are pleased to inform you that a return policy is indeed available for all categories of products on the India Handmade website. Regardless of the product category, we strive to ensure customer satisfaction and provide a hassle-free return process.